General Terms and Conditions of Sale

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1. Company Presentation

The online store Ballettes is operated by Léo R., a sole proprietor, registered under SIREN number 838 041 341 00028. Our registered office address is: 15, IMPASSE DES EPINGUY – 74100 VETRAZ-MONTHOUX, France. You can contact us by email at info@ballettes.com or by phone at 04 80 95 98 35.

2. Acceptance of the General Terms and Conditions of Sale

These General Terms and Conditions of Sale (GTC) govern the sale of products made on the website ballettes.com. By placing an order, you acknowledge that you have read and accepted these GTC without reservation.

3. Ordering Procedure

To place an order, you must follow the online ordering process by adding the products of your choice to your cart. You must then validate your order by providing your personal and payment information.

4. Payment

You can pay for your order by credit card, via Stripe or Klarna. Payment is secure and guaranteed. Your order will only be considered final after payment has been validated.

5. Delivery

We offer delivery to all countries with an estimated delivery time of 5 to 15 days. Delivery costs are included in the price of the products. In the event of a delivery delay, we will inform you by email.

6. Right of Withdrawal

In accordance with Article L. 221-18 of the French Consumer Code, you have 14 days from the date of receipt of the products to exercise your right of withdrawal without having to provide any justification.

To do so, you must contact us by email at info@ballettes.com to inform us of your decision. Products must be returned in their original condition and packaging.

7. Warranties

The products sold are covered by the legal guarantee of conformity and the guarantee against hidden defects. In case of a defect, you can contact our customer service department for repair or replacement.

8. Liability

Ballettes cannot be held liable in cases of force majeure or damages resulting from misuse of the products. We are not responsible for data loss or any other indirect damages.

9. Customer Service

For any questions or complaints, you can contact our customer service department by email at info@ballettes.com or by phone at 04 80 95 98 35.

10. Applicable Law

These General Terms and Conditions of Sale are governed by French law. In the event of a dispute, the French courts shall have jurisdiction.

11. Dispute Resolution

In the event of a dispute, we encourage you to contact us directly to find an amicable solution. If no solution is found, you may resort to a consumer mediator, in accordance with applicable legal provisions.